Return Policy

Thank you for choosing the Elos Smart Ring. We strive to provide you with the best products and customer service. Please review our refund and return policy below:

1. Refunds and Returns for Faulty Products

If you receive a faulty Elos Smart Ring, please follow these steps to request a refund or return:

• Notification: Contact our customer service team within 30 days of receiving your product. Provide a detailed description of the issue and include your order number.
• Return Authorization: Upon verification of the fault, we will provide you with a return authorization and instructions for returning the product.
• Return Shipping: Please return the faulty item in its original packaging. We will cover the cost of return shipping for faulty products.
• Refund Process: Once we receive the returned product and verify the fault, we will process a full refund to your original payment method.

Charging Issues

On the rare occasion some rings may have charging issues on the first charge. Please move the position of the cable around, once the smart ring receives its first charge the charging issues will generally subside. There will be no refund offered with this issue as it can be resolved. 

2. Refunds for Change of Mind Purchases

Please note that we do not offer refunds for change of mind purchases. We encourage you to carefully review product details and ensure that the Elos Smart Ring meets your needs before making a purchase.

3. General Conditions

• Product Condition: All returned products must be in their original condition and packaging.
• Exclusions: This policy does not cover damage caused by misuse, accidents, or unauthorized repairs.
• Contact Information: For any questions or to initiate a return, please contact our customer service team at elossmartring@gmail.com

Thank you for your understanding and support. We are committed to providing you with high-quality products and excellent customer service.