Delivery Policy
At Elos Smart Ring, we aim to provide a reliable and efficient delivery service to all of our customers. To ensure you receive your product as smoothly as possible, we offer a variety of shipping options and work with multiple postal services to deliver worldwide. Below are the details regarding our delivery process, estimated timeframes, and important guidelines.
Standard Delivery:
- United States, Australia, and United Kingdom: For standard shipping, estimated delivery times range between 3-8 business days. Delivery times may vary depending on your location, postal service efficiency, and other external factors.
Express Shipping (Australia only):
- Express AusPost: For customers in Australia, we offer Express AusPost shipping at a flat rate of $15 for faster delivery. While this option typically shortens the delivery time, rural or remote areas may still experience slightly extended delivery times.
Authority to Leave:
All shipments are dispatched with Authority to Leave, meaning our couriers are authorized to leave your package in a secure and safe location if no one is available to receive it. If a suitable place is unavailable, the courier may take the package to the nearest postal facility or notify you of alternative arrangements. Please ensure the delivery address is a safe location for this purpose.
Important Information:
- Shipping Times: The delivery timeframes provided are estimates and not guaranteed. While we work diligently to meet these estimates, delivery times may be affected by external factors, such as postal service delays, customs processing, public holidays, or inclement weather.
- Rural Deliveries: Customers located in rural or remote areas may experience longer shipping times than the estimated window, particularly with standard shipping options.
- Postal Services: To ensure the best possible service, we use multiple postal providers based on your location and delivery option. This allows us to offer both standard and expedited shipping options tailored to your needs.
- Tracking: Once your order is dispatched, we will send you a tracking number via email to help you monitor your shipment's progress.
If your package is delayed beyond the expected delivery window, please contact our customer service team. We will work directly with the postal provider to track your order and resolve any issues as quickly as possible.
Contact Us:
We take great care in shipping your Elos Smart Ring, and our goal is to ensure it reaches you in a timely manner. If you have any concerns about your delivery or need further assistance, feel free to reach out to our support team. We will promptly investigate any delays and liaise with the courier to provide you with updates.
Thank you for choosing Elos Smart Ring. We appreciate your understanding and patience regarding shipping times, and we’re here to assist with any questions or concerns you may have.